Ian Hicks has a diverse professional background in technical account management, technical support engineering, operations, finance, and technology specialist roles. With experience in managing help desks, providing high-touch customer service, supervising interns, and project management, Ian has demonstrated strong skills in IT support, training, and vendor management. Additionally, Ian has a background in freelance technical services, tour guiding, and delivery driving, showcasing versatility and adaptability in various job roles. With a Bachelor of Arts in Music and a Master of Information Technology, Ian possesses a strong educational foundation to support their professional experience.
February 1, 2024 - present
February, 2023
Manager, Technical Account Management at Acquia
Manager, Technical Account Management at Human Security
Manager, Technical Account Management US at Redis Labs
Manager, Technical Account Management at Red Hat
Manager, Technical Account Management EMEA at Redis Labs
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