Nitesh Kumar has over 17 years of experience in the IT and customer service sectors, currently serving as Vice President and Director of Contact Center Services at Flatworld Solutions since October 2010, where responsibilities include new business development, brand building, and management of multiple project delivery centers. Previously held roles include Airport Services at Jet Airways, where Nitesh provided high-quality service during check-in and boarding processes, and Sr. Technical Support Executive at AOL Online India Limited, focusing on complex technical issues. Nitesh began a career in customer service as a Customer Support Executive and worked in sales and marketing in earlier positions. Nitesh holds a Bachelor of Science in Information Technology from NIIT and is pursuing a Lean Six Sigma certification at Kennesaw State University.
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