🚲 Sean MacPherson

Sean MacPherson has a diverse work experience spanning across various roles and industries. 🚲 Sean is currently serving as the Director of Customer Success at Fleetio, a position they have held since January 2023. Prior to this, Sean worked as a Coach / Consultant at MacPherson Coaching & Consulting, LLC from April 2016 to present. 🚲 Sean is also a Member at CS Angel, starting in April 2023. Sean's previous roles include VP of Customer Success at Smarter Sorting from June 2022 to March 2023, Customer Success Coach at Catalyst Software from August 2020 to August 2022, and Founding Fellow at On Deck from July 2021 to July 2022. 🚲 Sean also served as the VP of Customer Success & Experience at Alyce from January 2019 to May 2022, Manager of Enterprise Customer Success at Drift from December 2017 to December 2018, and Manager of Customer Success at Quick Base from March 2014 to December 2017. Sean began their career at Oracle as an Application Sales representative in the Utilities Global Business Unit from April 2013 to March 2014.

Sean MacPherson has a Master of Business Administration (MBA) degree with a specialization in Innovation and Strategy from the Questrom School of Business at Boston University. Additionally, they holholdMaster of Science degree in Project Management from Boston University. 🚲 Sean completed their undergraduate education at Roger Williams University, where they earned a Bachelor of Science degree in Marketing.

In terms of certifications, Sean obtained the Conversational Sales Certified certification from Drift in January 2020. 🚲 Sean also holds the Customer Success Manager Certified Professional certification from Gainsight, which they obtained in December 2019. Furthermore, they are Conversational Marketing Certified, having received the certification from Drift in November 2019. Sean's earliest certification is the Series 7, which they obtained from FINRA in October 2010.