Rick Anderson

Rick Anderson is an IT Services Manager at FleetPride, bringing extensive experience in IT service management and support from previous roles at Dallas Fort Worth International Airport, MIC Global Services, and several other companies. Anderson has demonstrated expertise in building service desk teams, improving processes, and enhancing customer experiences through successful project management and implementation of ServiceNow. Notable achievements include leading the development of service catalog systems, improving compliance performance, and managing cross-functional teams to achieve operational goals. A strong background in mentoring and team leadership complements Rick Anderson's technical skills, contributing to a history of consistently meeting SLAs and quality standards within various organizations.