Jonathan Willis

Jonathan Willis has a diverse work experience that spans various industries. Jonathan currently works at Flexential, where they started as a TAC Supervisor in August 2016 and held the role until October 2019. In October 2019, they were promoted to Senior Customer Success Manager and transitioned to their current role as a Technical Account Manager in February 2021.

Before joining Flexential, Jonathan worked as a Support Technician at Fuzzy's Taco Shop from March 2016 to August 2016. In this role, they provided phone and email support for in-store systems and conducted proactive calls to identify potential problems.

Prior to that, Jonathan worked in various roles as a bartender. Jonathan served as a Bartender at the Dubliner Irish Pub from November 2014 to December 2015 and at Tate's from April 2012 to February 2014. Additionally, they gained experience as a Bar Manager at Tradewinds Social Club from January 2010 to November 2011 and as an Assistant General Manager at Thomas Avenue Beverage Company from January 2007 to November 2009.

Jonathan also has experience in technical services through freelance work they did starting in 2000. Jonathan provided computer hardware installation, repair, and troubleshooting services, as well as Windows OS and software installation and network hardware setup and configuration.

Early in their career, Jonathan worked as a Server at Grill 400, where they were responsible for taking food and beverage orders, ensuring timely delivery, and processing payments.

Overall, Jonathan Willis has a solid background in technical account management, customer success, support, bartending, and general management in the hospitality industry.

Jonathan Willis completed their high school education at Coppell High School from 1995 to 1999, where they studied general studies. Jonathan then went on to pursue a Bachelor of Science degree in Hospitality Management and Business Administration at the University of North Texas from 2002 to 2007. Additionally, in March 2018, they obtained the ITIL® Foundation Certificate in IT Service Management from PeopleCert.