Michael Molck

Michael Molck has a diverse work experience in the IT industry. Michael started their career in 2000 as a Billing Integration Technician at Darwin Networks. In 2002, they joined Best Buy as a Services Supervisor, where they managed the Services department and was responsible for service repair time, controlling shrink, and revenue/budget for computer services.

In 2004, Michael became a Double Agent/Senior CIA at Geek Squad, where they performed in-home service, including wireless network setups, new PC setups, malware and virus removal, and PC restoration. Michael also transferred to Geek Squad City as a Senior CIA, responsible for repairing HP laptops and acting as a leader for a team under the Deputy of Counter Intelligence.

In 2007, Michael joined Peak 10 as a Support Associate, eventually becoming a Support Supervisor. Then, in 2011, they became the Technical Assistance Center Manager for Peak 10 - Louisville, overseeing the day-to-day operations of three data centers and supervising a team of 9 Technical Assistance Associates.

Currently, Michael works for Flexential, where their role as the Technical Assistance Center Manager includes managing the operations of three data centers in the Louisville market and supervising the Technical Assistance Center. Overall, Michael has extensive experience in managing technical teams, providing exceptional customer service, and overseeing critical IT operations.

Michael Molck graduated from WWHS in 1996 with a High School Diploma. In the years following, they attended Purdue University from 1996 to 1998, studying in the School of Engineering and Technology. In 1998, Michael briefly attended Indiana University Southeast, focusing on Computer Programming Technology. In 2016, they obtained the ITIL® Foundation certificate in IT Service Management from AXELOS Global Best Practice. Additionally, Michael has a certification in A+ from CompTIA, although the specific timeline for obtaining this certification is unknown.