Osric Lord-Williams is an experienced Change Manager specializing in IT Service Management (ITSM) at Flexential since November 2016, where responsibilities include coordinating problem management and change management processes across various IT operations and producing audit reports for compliance. Previously, Osric served as a Strategic Program Manager at ViaWest from February 2007 to December 2016, leading the transition to a Portfolio Management Office and managing strategic programs. As a certified Scrum Master, Osric facilitated Agile processes and implemented an Agile training program, while also holding roles such as Release Manager, Regional Manager of Support Services, NOC Manager, and Solutions Engineer, guiding technical support and customer service operations. Osric holds a Bachelor of Science in Computer Science from Colorado State University, earned between 2002 and 2006.
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