Palak Parmar is a Customer Success Manager at Flexential since January 2024, responsible for managing customer onboarding, product adoption, and overall account health while aligning software solutions with customer goals. Prior to this role, Palak served as a Senior Software Support Specialist at Gen™ from September 2019 to January 2024, providing expert technical support and investigating complex product issues. Earlier experience includes working as a Software Support Analyst at Avast from January 2017 to September 2019, where technical support was provided for Avast products, and as Online Product Support at Wells Fargo in 2016, addressing issues related to online banking. Palak holds a Bachelor's Degree in Network and System Administration/Administrator from ITT Technical Institute-Charlotte North and an Associate's Degree in Computer Science from Central Piedmont Community College.
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