Vladimir Laroche

Vladimir Laroche has over a decade of experience in technical operations and customer support, currently serving as Supervisor of Technical Operations at Flexential since January 2013. In this role, Vladimir manages customer escalations, reduces service interruptions, and maintains Service Level Agreement (SLA) metrics, achieving a 95% customer satisfaction rate. Previously, Vladimir served as a Technical Assistance Associate, enhancing operational data flow and improving response times by 15%. Prior experience includes working as a Tier II Escalation Specialist at Comcast, where Vladimir effectively managed critical client issues with a success rate of 93%. Vladimir holds an Associate's Degree in Computer Engineering from Broward College.