Sandip D. is an accomplished professional with extensive experience in service management and incident response. Currently serving as a Senior Service Level Manager at Flexera since February 2024, Sandip previously held various roles at Cerence AI, including NOC Lead and Problem Manager and Senior Technical Incident Manager from May 2020 to February 2024. Prior experience includes Incident Manager at Tech Mahindra from January 2018 to April 2020, and Change Manager at BT for a brief tenure in early 2017. Sandip began the career as a Senior Analyst at HCL Technologies from September 2012 to December 2016. Sandip holds a Master of Business Administration (MBA) in Information Technology Project Management from SVKM's Narsee Monjee Institute of Management Studies (NMIMS), completed in July 2022.
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