Nicholas Sorenson

Nicholas Sorenson has a varied work experience spanning different industries and roles. Nicholas started their career in 2002 as an Assistant General Manager at Goose Creek Golf Club, where they coordinated golf outings, managed daily operations, and maintained computer systems. From 2003 to 2005, they worked as a League Scheduler at Dulles Sports Plex, overseeing adult athletic leagues and managing the facility.

In 2005, Nicholas transitioned to Educational Options, Inc. and took on different roles. As a Customer Care Coordinator, they handled the complete sales process and managed customer relationships. Nicholas then served as a Regional Account Manager, conducting sales presentations, providing training, and preparing reports for corporate leadership. Later, they worked as an Implementation Specialist, managing training and support personnel and developing support and training documents. As a Business Analyst, they prepared financial reports and implemented a customer relationship management solution.

In 2012, Nicholas joined CetoLogic, working as a Client Services Representative and an Implementation Specialist. In these roles, they provided technical support, researched forecasting recommendations, and managed software implementation projects.

From 2015 to 2017, Nicholas worked at Cogent Education as a Senior Education Support Manager. Nicholas managed the support team, provided customer support, and developed processes and metrics for implementation and training.

In 2017, Nicholas joined ExploreLearning as a Lead Technical Support Specialist. Nicholas developed processes and metrics for customer implementation and support, provided direct user support, and managed user testing and application review processes. In 2019, they transitioned to the role of R&D Research Manager, coordinating research priorities and developing a research roadmap, as well as developing and supporting a custom reporting system.

Currently, Nicholas is working at Flexia as a Customer Support & Business Information Specialist, providing support and managing business information.

Overall, Nicholas has a strong background in customer support, technical implementation, and management, with experience in various industries and roles.

Nicholas Sorenson pursued their education from 1996 to 2000 at Elon University, where they obtained a Bachelor of Arts (BA) degree in Sports Management. In addition to their formal education, they also acquired additional certifications. In November 2021, they completed the "IBM Introduction to Data Science Specialization" from Coursera. Continuing their interest in data science, they obtained the "IBM Data Science Specialization" certification in July 2022, also from Coursera.