Darren Cheng is an experienced account manager currently serving as Account Manager II at Flexport since July 2023, overseeing over 100 client accounts and enhancing user experience through strategic relationship building and data-driven insights. Prior roles at Flexport included successfully optimizing client engagement strategies to achieve a 90% retention rate while managing escalations and providing actionable insights for business planning. Additional experience includes customer service excellence at Booking.com, with a notable satisfaction rate exceeding 94%, and content creation for various platforms, including Culture Trip and Stuff Magazine. Darren holds a Bachelor's Degree in Economics from Fu Jen Catholic University.
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