Jake Carlson is an experienced operations and customer experience professional with a strong background in managing teams and enhancing service delivery within various organizations. Currently serving as Director of Operations at Flexport since December 2023, Jake previously held the position of Director of Customer Experience at Convoy Inc, where leadership focused on the experiences of a dual-sided marketplace. Prior experience includes over a decade at Apple, culminating in the role of Senior Manager and Store Leader, overseeing a large team responsible for consumer sales, service, and operations. Jake holds a Bachelor of Arts in Business Administration from WSU Carson College of Business, earned in 2010.
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