Ted St.dic

Ted St.Dic is an accomplished professional with extensive experience in operations and customer support. Currently, Ted serves as the Head of Customer Support at Flexport, focusing on B2B and D2C fulfillment strategies. Previously, Ted was the Vice President of Operations at dot. cards, where responsibilities included developing internal operations and customer experience teams. At Gusto, Ted led a large team to significantly enhance customer experience and operational capabilities, achieving impressive SLA improvements and reducing customer churn. Ted's earlier role as Head of Operations and User Experience at Papaya resulted in substantial cost reductions and increased customer satisfaction. Ted holds a Bachelor's degree in Economics and International Studies from the University of North Carolina at Chapel Hill and has further education from the University of Cambridge.