Charm M. is currently the Verification Team Lead at Fliff Inc, where they oversee verification processes. Previously, they held various customer service roles, including Customer Service Representative at Lamido SEA and Customer Service Associate at Lazada Group. They also served as the KYC Senior Team Lead at Shopee, managing operations and performance of KYC teams. Charm has a strong background in customer support, risk management, and team leadership throughout their professional journey.
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