Kim Caverswall

Kim Caverswall is an experienced professional in customer success and risk management, currently serving as the Global Customer Success Leader at Flight Centre since August 2022. Prior to this role, Kim held various positions at Flight Centre Travel Group, including Team Leader for Customer Liaison & Risk Management, where strategic advice was provided to enhance customer retention. Previous roles included Consumer Risk Manager, responsible for resolving customer disputes, and support roles in fare loading and advisory capacities. Kim's career began in retail sales as a Travel Agent and is supported by a Bachelor of Arts in Psychology and a Diploma of Leadership and Management from The University of Queensland.