Roy Gioconda is a seasoned aviation professional with extensive experience in maintenance and customer success roles. Currently serving as the Director of Maintenance at FlightWorks, Inc. since June 2024, Gioconda has held several key positions in renowned companies such as Bluetail, where roles included Vice President of Product and Solutions and Vice President of Customer Success, from April 2021 to May 2024. Other notable positions include Manager of Fleet Analytics at Silver Air, Vice President of Customer Success at TRAXXALL Aircraft Maintenance Management, and Director of Service Quality Assurance at CAMP Systems International, Inc. Gioconda's career features progressive leadership roles across various organizations, including significant tenures at Guardian Jet LLC, IBM, and CAMP Systems International, Inc., showcasing a strong background in maintenance and customer service within the aviation industry. Gioconda holds a degree from Embry-Riddle Aeronautical University.