Klaus Lima

Klaus Lima has a diverse work experience that spans several roles and industries. Their most recent position is at Flinks, where they currently hold the role of Manager - Technical Account Managers. In this role, Klaus supports customers throughout their API integration with Flinks, enhances customers' experience, and conducts performance analysis of the support team and product behavior.

Prior to their current role, Klaus worked as a Team Lead - Technical Account Managers at Flinks, where they provided leadership and guidance to the technical account management team. Klaus also served as a Technical Account Manager at Flinks, where they supported customers, enhanced their integration experience, and conducted performance analysis using statistical correlations and other Lean tools.

Before joining Flinks, Klaus gained experience in operations coordination at Saphyr Shopping Centers. In this role, they cultivated strong business relationships with clients, collaborated with peers and stakeholders to troubleshoot operational issues, and managed team KPIs and business risks.

Klaus also has experience at BRMALLS, where they held various roles. As a Development Specialist, they executed development projects, managed stakeholder requirements, and improved team processes. Klaus also worked as a Development Trainee, managing project executions and resources under pressure and tight timelines. Additionally, they served as an Operations Analyst, meeting SLAs and regulatory standards, managing internship programs, and applying tools for process adherence and continuous improvement.

Klaus Lima completed their Bachelor of Engineering (BE) in Mechanical Engineering at Universidade Federal do Rio de Janeiro from 2009 to 2014. In 2012, they also participated in a research exchange program at Texas A&M University, studying Aerospace Engineering for a brief period.

Additionally, in April 2022, Klaus obtained a certification in Verified International Academic Qualifications from the World Education Services.