Lokesh Devan is a dynamic and customer-focused leader currently enrolled in the Senior Management Program at the Indian Institute of Management, Kozhikode, and has over 20 years of experience in customer experience, operations, and quality management. Previously, they held various managerial roles at Flipkart from 2014 to 2020, where they excelled in transforming contact center operations and driving service excellence. Additionally, Lokesh managed customer care at AOL from 2003 to 2008 and served as an Assistant Manager at Aegis Limited, demonstrating a commitment to quality assurance and team development. They are known for their ability to thrive in high-volume service environments and their dedication to mentoring high-performing teams.
This person is not in the org chart
This person is not in any teams
This person is not in any offices