Vikram Kumar is a management professional with approximately 11 years of experience specializing in customer experience, operations, business strategy, and project management. Currently serving as a Senior Manager in Customer Experience Design at Flipkart since 2024, Vikram previously held similar roles at Snapdeal and WhiteHat Jr, where they significantly improved customer satisfaction metrics and operational efficiencies. Vikram has also contributed to operations at OYO and JSW Steel Ltd, leading numerous process excellence initiatives and earning multiple awards for outstanding performance. Vikram holds an MBA from Great Lakes Institute of Management and an Engineer's Degree in Chemical Engineering from M.S. Ramaiah Institute of Technology.
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