Valentin A. is an experienced Italian teacher and Customer Care Support Agent with a strong background in the outsourcing/offshoring industry. Having held positions as a Senior Customer Care Expert Helpdesk at Flix and a Technical Support Analyst at Convergys, Valentin has developed skills in Microsoft Excel, Customer Service, and Business Process Improvement. Additionally, Valentin served as a Senior Customer Care Representative at Zumba Sixty K Ltd, where they led training sessions and evaluated the quality of agent performance. Currently, Valentin is pursuing a degree in Italian philology at Sofia University St. Kliment Ohridski.
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