Chris Cater

Chris Cater is currently the Manager of Customer Success at Flockjay. Prior to that, Chris spent three years at ServiceTitan as the Manager of Customer Success. In this role, Chris was responsible for building a positive team environment while developing impactful relationships with key internal stakeholders across various ServiceTitan departments and with Success Managers. Chris equipped every Corporate Success team member with the fundamental role clarity, knowledge, skills, processes and tools to deliver the best possible outcomes and achieve their goals and OKRs and managed escalations or key initiatives for at-risk customers as needed. Chris maintained team engagement and alignment through weekly 1:1s, progress reports, goal tracking, and by tracking KPI’s for their respective team to effectively measure impact on customers.

Prior to working at ServiceTitan, Chris worked at Navicure for ten months as a Business Development Representative/ Data Hygienist. In this role, Chris was responsible for researching, identifying and tenaciously generating new opportunities. Chris also methodically qualified, built, and managed an accurate sales pipeline; maintained a high volume of activity including outbound cold calls, emails, & social selling; and was responsible for accurately tracking customer interactions and information in Salesforce. Chris conducted high-level conversations with senior executives in prospect accounts and thrived on change while remaining highly organized, optimistic, and coachable. Additionally, Chris helped with the hygiene of data, and standardization work for acquisition.

Some of their coworkers include Kelly Schuur - Head of Sales Training, Kriti Parashar - Head of Career Services, and Pablo Pollard - Strategic Advisor. Their manager is Shaan Hathiramani, Founder & CEO.