Chance Espinoza

Chance Espinoza is a customer-obsessed Product Manager with a passion for solving problems in simple, practical ways. From 2021 to 2023, they worked at Kajabi, where they led cross-functional initiatives to enhance the B2B2C checkout experience, successfully launching features like Pay What You Want and Pop Up Checkout. Previously, they served as an Associate Product Manager, applying the Jobs to be Done framework to develop new payment administrative features. Chance began their career as a Lead Customer Success Manager, helping to scale the success organization and improve customer experience through targeted campaigns and automation. Currently, they continue their journey as a Product Manager at both Loop and Flodesk, focusing on enhancing post-purchase experiences for beloved brands.