Michael Church

Michael Church is an accomplished customer success specialist with extensive experience in driving product adoption and enhancing customer satisfaction across various industries. Currently at Flooret, Michael has successfully implemented retention campaigns, achieving a doubling of annual recurring revenue and maintaining an impressive customer satisfaction score of 4.9/5. Previous roles include logistics coordination at BOTTLECRAFT INC, where operational efficiencies were improved, and customer success management at Interlaced.io, involving strategic partnerships and change management. Michael's expertise in account management is exemplified by significant achievements at Karl Strauss Brewing Company and Mother Earth Brewing Company, where revenue growth and account retention were markedly increased. With formal education in UX design and communication, Michael combines technical savvy with strong interpersonal skills to optimize customer relationships and business operations.