FloorWalk specializes in mystery Shopping and Consumer Insights which is very essential for growth of any business. Our panel of professionals bring along years of experience in the fields of Operations management, Process Automation, Technology solutions along with Sales and Marketing.

FloorWalk specializes in Mystery Shopping Services for Automobiles, Retail and Hospitality. Our portfolio covers Fashion and Apparel exclusive brand outlets, Electronics and Jewellery chains, Supermarkets and Hypermarkets, Multiplexes, Quick Service Restaurants and Fine Dining, Health and Wellness, Hotels, Airlines and many more service areas.

Our team of experts not only help you design a questionnaire for your business, but also monitor the quality of audits stringently. Many of these audits are done by the professional panellists themselves to highlight the specific service improvement areas. Once the audits are completed, we analyse them for a meaningful interpretation. We believe in providing our clients with a holistic Mystery Shop experience, which identifies opportunities and provides relevant recommendations. We are passionate about helping our clients improve their services, and our world class analytics ensure this.

We value our mystery shoppers and treat them as business partners. We ensure they are paid fairly for their contribution, and more importantly, paid well in time. Our shoppers are provided with the assignments that best suit their profiles.

FloorWalk

This department oversees and coordinates project activities to ensure successful delivery and execution.

Project Management

This department focuses on conducting evaluations and assessments through secretive and anonymous customer interactions.

Mystery Services

This department is responsible for ensuring that products and services meet defined quality standards through testing and auditing processes.

Quality Assurance

This department focuses on the design and implementation of user-facing components for web applications.

Frontend Development

This department focuses on identifying growth opportunities and building strategic partnerships to enhance the company's market presence.

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Other teams

Mystery Services

Quality Assurance

Frontend Development

Business Development