Michelle Brooks is an IT Service Delivery Manager with a strong technical background in imaging Windows and expertise in Exchange and Active Directory. Currently working at Flow Control Group, they lead service desk operations and promote a customer-centric culture. Prior to this, Michelle held various roles including IT Support Specialist Team Lead at Skanska USA and Analyst Resource Management at Verizon Wireless. They are pursuing a degree in Accounting, Business Administration, and Management at Norfolk State University. Known for being goal-driven and detail-oriented, Michelle excels in building strong working relationships and fostering teamwork.
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