Samir Abdallah is a seasoned Customer Service Manager Expert with over 21 years of experience in service management within the digital landscape. Currently, at Flowable, they develop and operate Business Process Model and Notation (BPMN) platforms for international financial companies while leading operations teams according to DevOps principles. Previously, Samir held leadership roles at diconium digital solutions and Mimacom, where they specialized in establishing customer-specific service management processes and supporting e-commerce platforms for major international brands. They also contributed to service delivery at T-Systems International GmbH, managing large enterprise interface services.
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