Moath Hasan is a dynamic Operations Team Manager with expertise in BPO and customer service, currently serving as CS Operations Lead at Floward since 2024. With over four years of experience in the field, they have successfully led teams, developed customer service strategies, and improved operational efficiency. Moath has also held roles such as Operations Team Lead at Concentrix and Educational Content Supervisor at the Youth Leadership Project YLP. They hold a Bachelor's degree in Civil Engineering from Jami'at Al-Balqa Al-Tatbiqiyya and a diploma in Surveying Engineering from Wadi Al-Seer College, complemented by certifications in Project Management and Six Sigma.
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