Mohammed Natto is an experienced professional with a strong background in operations and customer service management, currently serving as the Operations Excellence Director - Global at Floward since September 2019. With previous roles including Head of Customer Service and Customer Service Manager at Floward, Mohammed has successfully driven performance improvements and implemented innovative systems such as Chatbot and Automated IVR to enhance customer engagement. Additionally, in the role of Co-Founder and CEO at Prevail, and as Retail Division Manager and Business Development Manager at Arabian Development Company for Trading, Mohammed has focused on business growth through strategic planning and client relationship management. Earlier experience includes commercial category leadership at Panda Retail Company and procurement roles at Almajd Power. Mohammed holds a Bachelor of Engineering in Industrial Engineering from King AbdulAziz University.
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