Geran Smith

Geran Smith is a Customer Advocacy and Technical Support Leader with extensive experience in building and managing high-performing technical support organizations. Currently serving as the Director of Customer Advocacy at FlowEQ, Geran focuses on creating a premier customer success and support experience. Previously, at Axonius, Geran led the scaling of a global technical support team and maintained a perfect customer satisfaction rating while implementing innovative processes. With a Bachelor’s degree in Business Management Information Systems from the University of Massachusetts Lowell, Geran has cultivated a career centered around customer success and technical solutions in the software security domain.