Isabel Castro

Isabel Castro is currently the Head of Workplace Center of Excellence at FLSmidth. They have extensive experience in IT operations, having previously served as an IT Operations Application Manager and IT Service Manager at BAT. Prior to that, Isabel held various positions including Solution Architect at Atos and Technical Help Desk Senior Specialist at Xerox. Isabel's background reflects a strong focus on service delivery, project management, and collaboration across departments, with a commitment to following ITIL core practices. They are pursuing a degree in Systems Administration at Universidad Autónoma de Nuevo León.