John Michael is the current Head of Mining Customer Service for South Asia at FLSmidth, where they focus on driving innovation and growth. Their professional journey began in 1993 as a Project Engineer at Larsen & Toubro Ltd, and they have since held significant roles at FLSmidth and Dangote Industries. John has completed various external certifications, including a Leadership Program at Henley Business School, enhancing their leadership and project management skills. Their commitment to customer engagement and team empowerment has resulted in transformative growth within the Mining Customer Service sector. With nearly three decades of diverse experience, John has fostered a culture of innovation and ownership, propelling significant achievements in their career.
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