Rick Rosa

Rick Rosa is an accomplished Senior Contact Center Operations & Analytics Leader with extensive experience in optimizing contact center environments across various industries, particularly in healthcare. Currently serving as President of A Plus Experience, a consultancy focused on enhancing patient and customer engagement. Previous roles include leadership positions at Fluent, Inc., and various organizations including Schweiger Dermatology Group and The CollegeBound Network, where Rick successfully transformed struggling contact centers and implemented strategic initiatives that significantly improved operational efficiency and customer satisfaction. Rick holds a Bachelor of Science in Business/Managerial Economics from the D'Amore-McKim School of Business at Northeastern University and SUNY State University of New York.