Tom Baker is an experienced professional in the field of Salesforce and contact center solutions, currently serving as Presales Director at fluent:cx since May 2025. Previously, Tom held various roles including Lead Salesforce Consultant at Alscient, where the focus was on implementing Service Cloud Voice and Salesforce integrated Amazon Connect. Tom's expertise in Salesforce Service Cloud Voice has been further demonstrated through roles at fluent:cx and Vonage, where responsibilities included pre-sales engagements, complex integrations, and project leadership across multiple technologies and platforms. Additional experience includes product management roles and emergency response consultancy with Ricardo Energy & Environment. Tom has a proven track record in developing omnichannel strategies and delivering technically challenging solutions in the cloud communications space.
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