Marissa Barcza

Marissa Barcza has a diverse work experience spanning various roles and industries. Marissa is currently the VP of Channel & Customer Success at FluentStream since March 2023. Prior to that, they worked as a Member at Chief starting in April 2022. From March 2022 to March 2023, Marissa held the role of Vice President of Customer Success at MakerSights, where they focused on driving impact for retailers and leading a global team of Customer Success Managers.

Before joining MakerSights, Marissa worked at Adobe from March 2019 to March 2022. Marissa served as the Head of Customer Experience Center of Excellence, leading a team focused on field teams' operational needs and transformational programs. Marissa also held the position of Scaled Customer Success Lead, where they defined and delivered scaled programs and represented customers for cross-functional teams.

Prior to their time at Adobe, Marissa was the Director of Customer Success & Operations (B2B & B2C) at magicJack from April 2017 to March 2019. In this role, they managed various aspects of the business, including Marketing, Sales, Operations, Customer Success, and Product, while reducing churn among residential customers.

Marissa's earlier experience includes working as a Customer Engagement Manager at ShoreTel from October 2015 to April 2017. In this role, they developed and implemented customer experience programs to improve ARR and collaborated with various teams.

Their career started at Deloitte Consulting in July 2007, where they worked as a Consulting Manager in the Retail Industry for eight years. In this role, they managed projects at Fortune 100 companies, focusing on business transformation through technology adoption and change management.

Overall, Marissa Barcza brings extensive experience in customer success, operations, and business transformation to their current role at FluentStream.

Marissa Barcza obtained their Bachelor of Science (B.S.) degree in Social Policy from Northwestern University, where they studied from 2003 to 2007. In addition to their degree, they also earned a certification in Interaction Design Specialization from Coursera in November 2016.