Pia Ferm

Pia Ferm has extensive experience in client services and business development, currently serving as the Head of Client Services at Fluido since October 2017, where responsibilities include ensuring project delivery quality and client satisfaction across Europe. Previously, Pia held various leadership roles at Fluido, including Country Service Lead and Country Lead, focusing on service alignment and business improvement in a fast-growing environment. Prior to Fluido, Pia worked at Questback as a Senior Business Consultant and Nordic Sales Operations Manager, as well as in key account management at eMarketeer. Experience also includes founding and running Tertentio AB and Pia Ferm Konsulting, offering consulting, education, and sales training. Further background includes project management and consulting roles at Follow-up Systems, BassetLabs, and Bonnier DataMedia. Pia holds a degree in International Master of Science and Business Administration from Uppsala University and additional certifications in nutrition and wellness.