Srinivas Gade is a skilled professional with extensive experience in IT service management and incident resolution. Currently serving as a Service Lifecycle Analyst at Flutter International since October 2020, Srinivas has successfully trained new hires and collaborated with engineers to streamline processes, enhancing reporting efficiency. Prior roles include ITSM Problem Analyst and Change Management Coordinator at CIBC, Major Incident Manager at Accenture in India, and Major Incident, Problem and Change Manager at Cognizant Technology Solutions, where Srinivas consistently improved incident response and change management processes. Educational credentials include a Bridge Course certificate in Workplace Communication from Ryerson University and a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Anna University.
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