Igor Jawor is an experienced IT service management professional with a strong background in defining ITSM strategies and leading transformation initiatives to enhance operational efficiency across global teams. Currently serving as Service Management Manager at Flutter Entertainment Plc, Igor has successfully streamlined processes in change, incident, and problem management. Prior experience includes roles as Global Service Delivery Manager at Ricoh Europe, where dynamic service integration initiatives were managed, and as Service Delivery Analyst at Camden and Islington NHS Foundation Trust, focusing on ITIL best practices and workflow automation. With extensive experience dating back to an early career in service delivery at IBM and expertise in supply chain management from LG Electronics, Igor holds a Master of Economics degree from Wroclaw University of Economics and Business and additional qualifications in sports instruction.
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