Jessica V.

Jessica V. is an experienced professional with a robust background in safer gambling and customer service. Currently serving as the Safer Gambling Operations Team Leader at Flutter Entertainment since February 2021, Jessica V. manages quality checks and training workshops across multiple teams, including Safer Gambling, AML, and Fraud. Previous roles at Flutter included Safer Gambling Operations Agent, where Jessica V. focused on analyzing user safety and promoting responsible gaming practices, and Dual Brand Customer Support Agent, providing exemplary customer service while ensuring adherence to AML processes. Prior experience includes a Customer Service Representative position at Malta International Airport plc, managing VIP lounges and support services. Jessica V. holds a Master of Science in Strategic Management and Digital Marketing, a Professional Diploma in Digital Marketing, and a Bachelor of Arts (Honours) in Social Policy from the University of Malta.