John Lowe currently serves as the Head of Change - CX at Flutter Entertainment Plc, where responsibility entails leading customer experience change for the UK&I business since June 2023. Prior to this, John spent over 17 years at Vodafone, holding various senior roles including Senior Digital Transformation Manager, where leadership focused on the UK digital service acceleration portfolio, and Senior Business Manager, contributing to significant improvements in customer service metrics and strategic initiatives. Other notable positions include leading operational readiness functions and transformation programmes within Vodafone UK, significantly enhancing customer service performance metrics. Earlier experience includes business project management roles at Caudwell Communications and SinglePoint. John Lowe holds an educational background from Aberystwyth University.
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