Rachel Allinson is an accomplished Service Performance Analyst at Flutter Entertainment Plc since January 2024, following her role as Social Media Customer Service Team Manager at Sky Betting & Gaming. With a solid background in customer service, Rachel has excelled in various positions, such as Service Performance Administrator and Bet Advisor at Flutter Entertainment and Sky Betting & Gaming, respectively, where consistent KPI achievements and recognition as a CX Champion were notable accomplishments. Additional experience includes serving as a Debt Advisor at StepChange Debt Charity, focusing on empathetic client interaction, and as an Executive Consultant at Harrison Frazer Search, where target goals were consistently surpassed. Rachel's earlier roles at Merlin Entertainments included contributions to exceptional customer service at The Blackpool Tower and Madame Tussauds Blackpool, with accolades such as 'Team Member Of The Year' highlighting outstanding performance. Rachel holds a BSc in Business and Management from Aberystwyth University, completed between 2016 and 2019.
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