Raluca Anton is a seasoned professional in customer operations with extensive experience in leading multicultural teams across global locations. Currently serving as Senior Manager of Customer Operations at Flutter Entertainment Plc, Raluca demonstrates a strong customer-centric approach, driving continuous service enhancements and strategic optimizations. Notable achievements include implementing a cultural shift strategy that fosters collaboration and efficiency, as well as executing initiatives to enhance service delivery through automation and process improvements. Prior roles at PokerStars and CGS involved overseeing customer support teams, refining operational processes, and contributing to significant organizational changes. Raluca holds Bachelor's and Master's degrees from the University of Bucharest, as well as specialized training in journalism and media.
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