Adeyinka Okunade

Adeyinka Okunade is a seasoned professional in customer experience and quality assurance with a strong background in the banking and telecommunications sectors. Currently serving as a Senior Associate in CX Quality Assurance at Flutterwave since July 2023, Adeyinka previously held the position of Quality Assurance Analyst at Heritage Bank Plc from January 2018 to June 2023, where responsibilities included monitoring and evaluating interactions, conducting training sessions, and preparing performance reports. Adeyinka's career also encompasses experience as a Customer Service Representative at both Heritage Bank Plc and ISON BPO, emphasizing effective communication, problem resolution, and customer engagement. Adeyinka earned a Bachelor of Arts in English Language and Literature from Lagos State University in March 2014.