Chiamaka Nwakor

Chiamaka Nwakor currently serves as a Customer Experience Analyst at Flutterwave, where responsibilities include team management to meet operational KPIs and mentoring team members to enhance performance. Prior experience includes a role as a Customer Success Chat Representative at Achieve Test Prep, focusing on generating sales leads and ensuring customer satisfaction. Chiamaka also held various positions at MTN Nigeria for over a decade, providing customer support and managing high call volumes while achieving notable satisfaction rates. Early experience as a Welfare Officer with the Federal Capital Territory Administration involved evaluating employee retirement benefits and implementing strategic management plans. Chiamaka Nwakor holds a Bachelor of Science degree in Public Administration from Anambra State University.