Ifeoma Ogbugo is a customer experience professional currently serving as a Customer Experience Analyst at Flutterwave since April 2023. In this role, Ifeoma manages customer queries and complaints across various channels, ensuring efficient resolution within established service level agreements while also conducting customer feedback analysis. Previously, Ifeoma worked at PATRICIA as a Customer Service Specialist, where strong relationships were developed with clients, and issues were addressed to enhance retention. Ifeoma’s early career includes positions as a Graduate Assistant at Zenith Bank Plc, handling transactions and customer interactions, a Customer Service Intern at Jumia Nigeria managing complaints and inquiries, and an Executive Assistant at the Ministry of Youths, Sports and Development, supporting the Medical Director during events. Ifeoma holds a Bachelor's degree in Applied Chemistry from the University of Calabar.
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