Ikenna Ajoku

Ikenna Ajoku currently serves as an Associate in Switching Operations & Payout Reconciliation at Flutterwave, focusing on developing streamlined processes for transaction resolution and ensuring transaction integrity. Prior to this role, Ikenna was the Team Lead for Payment Operations at KongaPay Technologies Limited, where responsibilities included reviewing reconciliation reports, analyzing process workflows, and improving customer experience through effective communication and problem resolution. Additionally, Ikenna held the position of Business Operations Analyst at KongaPay, driving customer and merchant acquisition efforts. Ikenna started a career at Zinox Technologies Ltd. as a Graduate Trainee. Educational qualifications include a Bachelor of Engineering in Electrical and Electronics Engineering from the Federal University of Technology Owerri, Nigeria, completed in 2016.