Lillian Stern

Lillian Stern is a client experience leader with over 15 years of expertise in customer success, large-scale event management, and operational excellence across various industries, including aviation, hospitality, and sports. Lillian has held roles such as Client Experience Manager at FlyUSA and has previously served as a Cruise Director at American Cruise Lines, where they fostered brand loyalty through high-quality service. Lillian also gained valuable experience as an Event Coordinator at IQPC, managing multiple conferences and negotiating contracts to ensure successful outcomes. Lillian holds a Bachelor’s Degree in Event Management from the University of Central Florida’s Rosen College of Hospitality Management.