Ayumi Lopes

Ayumi Lopes is a Senior Client Experience Specialist at Flywire, where responsibilities include optimizing client support for the APAC market, driving self-service initiatives, and enhancing processes to improve client satisfaction. Previously a Client Experience Specialist at Flywire, Ayumi excelled in providing high-quality service and served as an escalation point for teammate inquiries. Ayumi's prior experience includes roles at Wolt, focusing on courier engagement and operations, and various teaching positions, including English and Spanish instruction. Ayumi holds a Bachelor's Degree in International/Global Studies from Azusa Pacific University and a TESOL certificate from TEFL International.