Joe McIsaac

Joe McIsaac serves as a Senior Team Lead in Global Client Experience at Flywire since April 2022, managing a global team of 11 full-time employees across the US, UK, EU, and APAC, while enhancing internal processes for increased automation. Previously, Joe led a team of over 13 customer service agents as Team Lead for Payment Experience in the Americas and held positions focused on client experience, where notable achievements included managing scheduling for a global team and developing numerous macros for operational efficiency. Before joining Flywire, Joe worked as a Financial Aid Counselor at Northeastern University, advising over 6,500 customers and developing materials to facilitate new counselor onboarding. Education includes a Bachelor of Science in Business Administration and Management from Salem State University and a Master of Education in Higher Education Administration from the University at Buffalo.