Flywire
Joe McIsaac serves as a Senior Team Lead in Global Client Experience at Flywire since April 2022, managing a global team of 11 full-time employees across the US, UK, EU, and APAC, while enhancing internal processes for increased automation. Previously, Joe led a team of over 13 customer service agents as Team Lead for Payment Experience in the Americas and held positions focused on client experience, where notable achievements included managing scheduling for a global team and developing numerous macros for operational efficiency. Before joining Flywire, Joe worked as a Financial Aid Counselor at Northeastern University, advising over 6,500 customers and developing materials to facilitate new counselor onboarding. Education includes a Bachelor of Science in Business Administration and Management from Salem State University and a Master of Education in Higher Education Administration from the University at Buffalo.
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Flywire
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Flywire is a high-growth vertical payments company trusted by organizations around the world to deliver on their customers’ most important moments. Unlike other companies, Flywire is proven to solve high-stakes vertical-specific payment and receivables problems for organizations that deliver high-value services. Whether in education, healthcare, travel or technology, Flywire has vertical-specific insight and technology that allows organizations to optimize the payment experience for their customers while eliminating operational challenges—from invoicing to payment reconciliation. 24x7 multilingual support via phone, email, and chat, and online tracking, ensures that both the client and customer have complete control over their payments. To date Flywire has processed over $16 billion in total payments volume for over 2,000 clients around the world. The company is headquartered in Boston and has offices in Chicago, Palo Alto, London and Manchester (UK), Valencia (Spain), Shanghai, Singapore, Tel Aviv, Tokyo, Cluj (Romania), and Sydney. Flywire has raised over $260M in venture funding and counts Goldman Sachs, Temasek, Bain Capital Ventures, Spark Capital and F-Prime among its investors.