Julie Totten

Julie Totten, CRCR, currently serves as Senior Director of Strategic Accounts & Customer Success at Flywire since November 2019. With a strong background in customer success and account management, Totten has held key leadership roles at various organizations, including Director of Customer Success at Simplee and Director Client Success Management at Waystar. In these positions, Totten has excelled in building relationships with C-suite executives, guiding management teams through best practices, and maximizing growth through upsell and cross-selling strategies. Prior experience includes roles at Patientco, Emdeon, Harkins & Henry, HSI Financial Services, MedAssist, and Advanced Receivables Strategy, demonstrating a consistent track record in client advocacy, marketing, and customer satisfaction throughout a robust career in the revenue cycle and financial services sectors. Totten holds a degree from North Carolina State University.